Welcome to Mindcentral, a business operated under the registered business name NT Learning Consultancy (“Mindcentral”, “we”, “us” or “our”).

These Terms of Service (“Terms”) govern your access to and use of the Mindcentral website, as well as your interactions with the services, content and materials made available through it.

By accessing or using our website, submitting an enquiry, registering for a programme or engaging our services, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About Mindcentral

Mindcentral provides professional learning and development services, which may include:

• Training programmes and workshops

• Leadership and professional development programmes

• Facilitation

• Consulting and advisory services

• Assessments and related tools

• Coaching or mentoring-related programmes

• Certifications and learning programmes

• Strategy and organisational development services

• Events and other learning experiences

The exact scope, deliverables, fees, timelines and terms of a particular engagement may be set out separately in a proposal, quotation, statement of work, registration page, confirmation email, contract or other written agreement.

Where there is any conflict between these Terms and the terms of a specific written agreement between you or your organisation and Mindcentral, the specific written agreement will take precedence in relation to that engagement.

2. Using our website

You may use our website for lawful purposes, including to:

• Learn more about Mindcentral and our services

• Enquire about our programmes or services

• Register your interest in a programme or event

• Contact our team

• Access resources or information we make available

You agree not to:

• Use the website for any unlawful or fraudulent purpose

• Attempt to gain unauthorised access to our website, systems or accounts

• Interfere with the security or operation of the website

• Introduce malicious software, viruses or other harmful technologies

• Scrape, copy or systematically extract website content without our permission

• Misrepresent your identity or your relationship with another person or organisation

• Use our content, intellectual property or materials in a way that infringes our rights or the rights of others

We may restrict or suspend access to the website where we reasonably believe it is being misused.

3. Enquiries and service engagements

Submitting an enquiry, requesting a proposal or expressing interest in a programme does not automatically create a binding service agreement between you and Mindcentral.

An engagement is confirmed when both parties agree to the relevant scope and commercial terms through an accepted proposal, quotation, registration, written confirmation, contract or other agreed arrangement.

We reserve the right to accept or decline an enquiry or engagement at our discretion, subject to applicable law.

4. Fees and payment

Where fees apply to a Mindcentral programme or service, the applicable fees, payment schedule and payment terms will be communicated to you before the engagement is confirmed.

Unless otherwise stated:

• Fees are quoted in the currency specified in the relevant proposal, quotation or registration

• Any applicable taxes, duties or charges will be handled as stated in the relevant commercial agreement

• Payments must be made according to the agreed payment schedule

• You are responsible for providing accurate billing and payment information

Where an organisation engages Mindcentral on behalf of its employees, participants or representatives, the organisation remains responsible for the agreed fees unless otherwise stated in writing.

5. Cancellations, postponements and rescheduling

Cancellation, postponement, substitution and rescheduling terms may vary depending on the programme or engagement.

Where specific cancellation terms are provided in a proposal, quotation, registration form, confirmation email or contract, those terms will apply.

Mindcentral may occasionally need to reschedule, postpone, modify or cancel a programme due to circumstances including facilitator availability, insufficient participation, venue issues, operational requirements or circumstances outside our reasonable control.

Where this occurs, we will take reasonable steps to notify affected clients or participants and provide an appropriate alternative where reasonably possible.

Any refund or credit arrangements will be determined according to the terms applicable to the relevant programme or engagement and applicable law.

6. Participation in Mindcentral programmes

Participants are expected to behave professionally and respectfully when attending Mindcentral programmes, whether conducted in person or online.

We reserve the right to take reasonable action where a participant:

• Disrupts a programme

• Harasses or threatens another participant, facilitator or member of our team

• Misuses programme materials

• Records or distributes programme content without permission

• Engages in conduct that may compromise the safety, confidentiality or learning experience of others

Where necessary, this may include removing a participant from a session or programme.

7. Programme materials and intellectual property

Unless otherwise stated, all content and materials created or provided by Mindcentral remain the intellectual property of Mindcentral, NT Learning Consultancy, our facilitators, licensors or relevant content owners.

This may include:

• Workshop slides

• Training materials

• Frameworks

• Exercises and activities

• Workbooks

• Templates

• Videos

• Graphics

• Assessments

• Programme designs

• Methodologies

• Website copy and content

• Reports

• Digital resources

• Branding and visual assets

Unless we provide written permission otherwise, materials supplied to participants are for their own personal or internal professional development use.

You may not reproduce, modify, republish, sell, license, distribute, upload, publicly share or commercially exploit our materials without prior written permission.

Participation in a Mindcentral programme does not transfer ownership of any intellectual property to you or your organisation.

8. Recording of programmes

You may not make audio, video, photographic or screen recordings of Mindcentral programmes, presentations or training materials unless permission has been given by Mindcentral and, where relevant, other participants.

Mindcentral may occasionally photograph or record programmes for documentation, learning or promotional purposes.

Where this is intended, we will take reasonable steps to inform participants and obtain consent where required.

9. Materials provided by clients

Where you provide Mindcentral with documents, branding, data, case studies, presentations or other materials for the purpose of delivering an engagement, you confirm that you have the necessary rights or permission to provide and use those materials.

You retain ownership of your existing materials unless otherwise agreed.

You grant Mindcentral permission to use those materials only to the extent reasonably necessary to deliver the agreed services, unless a separate agreement states otherwise.

10. Assessments and third-party tools

Some Mindcentral programmes may incorporate assessments, certifications, methodologies, platforms or materials developed or provided by third parties.

Where applicable, your use of those tools may also be subject to the third party's terms, licences or privacy practices.

Mindcentral does not claim ownership of third-party intellectual property and will identify third-party materials where reasonably appropriate.

11. No guarantee of specific outcomes

Mindcentral designs its programmes and services to support learning, development and organisational improvement.

However, individual and organisational outcomes depend on many factors outside our control, including participation, implementation, organisational circumstances and individual behaviour.

Accordingly, we do not guarantee any particular:

• Business result

• Financial result

• Career outcome

• Promotion

• Performance improvement

• Organisational result

• Certification outcome, unless expressly specified

• Personal or professional result

Any case studies, testimonials or examples shared on our website illustrate individual experiences and should not be interpreted as guarantees that the same results will be achieved by everyone.

12. Information on our website

We aim to keep the information on our website accurate and useful.

However, website content is provided for general informational purposes and may be updated from time to time.

Nothing on our website should be treated as legal, financial, medical or other regulated professional advice.

You should obtain appropriate professional advice where your circumstances require it.

13. Website availability

We aim to keep our website accessible and functioning properly, but we cannot guarantee uninterrupted or error-free access.

We may temporarily suspend, modify or discontinue parts of the website for reasons including:

• Maintenance

• Security

• Technical issues

• System upgrades

• Changes to our services

We are not responsible for interruptions or issues caused by circumstances outside our reasonable control.

14. Third-party websites and services

Our website may contain links to third-party websites, platforms, tools or services.

These links are provided for convenience or reference and do not necessarily mean that Mindcentral endorses or controls those third parties.

We are not responsible for the content, security, availability, terms or privacy practices of third-party websites or services.

Your use of third-party services is subject to the terms and policies of the relevant provider.

15. Privacy and personal data

Your privacy is important to us.

Our collection and processing of personal data is governed by our Privacy Policy, which should be read together with these Terms.

By using our website or providing information to us, you acknowledge that your personal data may be processed as described in our Privacy Policy and in accordance with applicable law.

16. Confidentiality

Where an engagement involves confidential information belonging to you, your organisation or Mindcentral, both parties are expected to treat such information responsibly and use it only for the purposes of the relevant engagement.

Where specific confidentiality requirements apply, these may be set out separately in a proposal, contract, non-disclosure agreement or other written agreement.

Information that is already publicly available, independently developed or lawfully obtained from another source will generally not be considered confidential.

17. Limitation of liability

To the fullest extent permitted by applicable law, Mindcentral will not be liable for indirect, incidental, special or consequential losses arising from your use of our website or services.

This may include loss arising from:

• Reliance on general website information

• Temporary website unavailability

• Third-party websites or services

• Decisions made based on programme content

• Circumstances outside our reasonable control

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

Where liability arises in connection with a specific paid engagement, any additional limitations or allocations of liability contained in the relevant contract, proposal or written agreement will apply.

18. Events outside our reasonable control

Mindcentral will not be responsible for delays, changes or failure to perform obligations where this results from circumstances outside our reasonable control.

These circumstances may include severe weather, natural disasters, public health emergencies, government restrictions, transport disruption, venue closures, telecommunications or technology failures, industrial action or other events that make delivery impracticable.

Where such circumstances affect an engagement, we will take reasonable steps to communicate with affected parties and determine an appropriate way forward.

19. Suspension or termination

We may suspend or terminate access to a programme, service or website feature where:

• These Terms have been materially breached

• Required fees remain unpaid

• There is unlawful, abusive or disruptive behaviour

• Continued participation creates a security, legal or operational risk

• A specific agreement permits us to do so

Termination does not affect rights or obligations that arose before the termination date.

20. Changes to our services

Mindcentral may update, improve, replace or discontinue website features, programme offerings or services from time to time.

Descriptions of services on our website do not constitute a guarantee that a particular programme, facilitator, format or service will remain available indefinitely.

21. Changes to these Terms

We may update these Terms periodically to reflect changes to:

• Our services

• Our website

• Our business practices

• Applicable laws or regulations

The latest version will be published on this page with the updated date.

Your continued use of the website after updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by law.

Changes to these general Terms will not automatically override the terms of an existing signed agreement unless otherwise agreed.

22. Governing law

These Terms are governed by the laws of Malaysia.

Any dispute arising from or relating to these Terms will be subject to the jurisdiction of the courts of Malaysia, unless a separate written agreement between Mindcentral and the relevant client provides otherwise.

23. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

24. Entire agreement

These Terms, together with our Privacy Policy and any other terms expressly referenced here, govern the general use of our website.

For paid programmes, consulting engagements or other services, these Terms should be read together with the applicable proposal, quotation, registration terms, contract or other written agreement.

25. Contact us

If you have any questions about these Terms of Service, please contact:

Mindcentral
Registered business name: NT Learning Consultancy
Email: natalie@mindcentral.co