At Mindcentral, a business operated under the registered business name NT Learning Consultancy (“Mindcentral”, “we”, “us” or “our”), we respect your privacy and are committed to protecting the personal data you share with us.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit our website, contact us, engage our services, participate in our programmes or otherwise interact with Mindcentral.

We process personal data in accordance with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (“PDPA”), as amended from time to time.

1. What personal data we collect

Depending on how you interact with us, we may collect personal data including:

• Your name

• Email address

• Phone number

• Job title, department and organisation

• Company or business information

• Information submitted through enquiry, registration or contact forms

• Information relating to programs, workshops, assessments or services you participate in

• Feedback, survey responses and testimonials

• Records of correspondence with us

• Website usage information, including IP address, browser type, device information and pages visited

• Any other information you choose to provide to us

Where a programme or service requires additional information, we will only collect information that is reasonably necessary for the relevant purpose.

2. How we collect your personal data

We may collect your personal data when you:

• Visit or use our website

• Submit an enquiry or contact form

• Contact us by email, phone, messaging platform or social media

• Register for or attend a workshop, training programme, event or other Mindcentral service

• Complete an assessment, feedback form or survey

• Subscribe to communications from us

• Request a proposal or quotation

• Enter into an agreement with Mindcentral

• Interact with us on behalf of your employer or organisation

We may also receive your information from your employer, organisation, event organiser, programme sponsor, business partner or another party where they have arranged for you to participate in a Mindcentral programme or service.

3. How we use your personal data

We may use your personal data to:

• Respond to enquiries and requests

• Provide our training, consulting, facilitation, assessment and related services

• Register and administer participants for programmes or events

• Communicate programme details, schedules, materials and updates

• Prepare proposals, quotations, contracts and invoices

• Manage our relationships with clients, participants, facilitators and business partners

• Improve our programmes, services and website

• Conduct surveys, research and programme evaluations

• Maintain internal business and administrative records

• Send you relevant updates, insights, programme information or marketing communications where permitted

• Maintain the security and functionality of our website and systems

• Comply with legal, regulatory, accounting or reporting requirements

• Prevent or investigate suspected fraud, misuse or security incidents

• Exercise or protect our legal rights

We will not use your personal data for purposes that are materially different from those described above without informing you where required.

4. Marketing communications

From time to time, we may send you information about Mindcentral programmes, events, services, insights or other updates that we believe may be relevant to you.

You may opt out of marketing communications at any time by:

• Using the unsubscribe option contained in the communication; or

• Contacting us at nicky@mindcentral.co

Opting out of marketing communications will not prevent us from sending you administrative or service-related communications where necessary.

5. Cookies and website analytics

Our website may use cookies and similar technologies to help the website function, understand how visitors use our website and improve the overall user experience.

Depending on the tools implemented on our website, these technologies may collect information such as:

• IP address

• Browser and device type

• Pages viewed

• Time spent on the website

• Referring websites

• General website interaction data

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

Where required, we will seek your consent before using non-essential cookies.

6. Who we may share your personal data with

We do not sell your personal data.

Where reasonably necessary, we may disclose or provide access to personal data to:

• Mindcentral employees, facilitators, trainers and authorised personnel

• Service providers that support our business, such as website hosting, email, cloud storage, communications, payment, analytics and technology providers

• Professional advisers such as accountants, auditors, consultants or legal advisers

• Event, programme or business partners where relevant to a service you are participating in

• Your employer or sponsoring organisation where they have commissioned or arranged the relevant programme

• Government authorities, regulators, law enforcement agencies or other parties where required by law

• A purchaser, successor or relevant adviser in connection with a merger, acquisition, restructuring or transfer of all or part of our business

Where third parties process personal data on our behalf, we take reasonable steps to ensure that appropriate confidentiality and data protection measures are in place.

7. International transfers

Some of the service providers or technology platforms we use may process or store information outside Malaysia.

Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that the transfer is made in accordance with applicable data protection requirements and that appropriate safeguards are in place.

8. How we protect your personal data

We take reasonable organisational, administrative and technical measures to protect personal data against:

• Loss

• Misuse

• Unauthorised access

• Unauthorised disclosure

• Alteration

• Destruction

Access to personal data is limited to individuals who reasonably require it to perform their duties.

However, no method of electronic storage or transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

If we become aware of a personal data breach, we will assess and manage the incident and make any notifications required under applicable law.

9. How long we keep your personal data

We retain personal data only for as long as reasonably necessary to:

• Fulfil the purposes for which it was collected

• Maintain appropriate business and programme records

• Meet contractual obligations

• Comply with legal, accounting, tax or regulatory requirements

• Resolve disputes or enforce agreements

When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

10. Your rights

Subject to applicable law, you may have the right to:

• Request access to personal data we hold about you

• Request correction of inaccurate, incomplete or outdated personal data

• Withdraw consent where processing is based on your consent

• Request that we stop or limit certain processing of your personal data where permitted by law

• Opt out of direct marketing communications

• Request information about how your personal data is being processed

• Request the transfer of your personal data to another data controller where applicable and technically feasible

To exercise any of these rights, please contact us at natalie@mindcentral.co. We may need to verify your identity before processing a request.

11. Personal data relating to other individuals

If you provide us with personal data relating to another person — for example, when registering colleagues or participants for a programme — you are responsible for ensuring that you are authorised to provide that information to us and, where necessary, that the individual has been informed about how their information may be processed.

12. Third-party websites

Our website may contain links to websites, applications or platforms operated by third parties.

Mindcentral is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information to them.

13. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology or applicable laws.

The latest version will be published on this page with the updated effective date.

We encourage you to review this Privacy Policy from time to time.

14. Contact us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have a concern regarding how your personal data is handled, please contact:

Mindcentral
Registered business name: NT Learning Consultancy
Email: natalie@mindcentral.co

We will endeavour to respond to privacy-related enquiries within a reasonable period.